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Certificate IV in Retail Management

This course is for people who already work on a retail floor and want to run one.

Illustration of a person working as store manager
  • Course code: SIR40316

Where you can study this course

Where

  • TAFE NSW

    Visit provider website → (opens in a new tab)
    Campuses
    40 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Many students speak well of the facilities and campus, and some rate the trainers and teaching highly, though opinions are mixed on the trainers and teaching and student support, and some found the organisation and admin frustrating.

  • Charles Darwin University

    Visit provider website → (opens in a new tab)
    Campuses
    12 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Students often praise the facilities and campus, while some value student support and course content. Some found organisation and admin frustrating, and opinions are mixed on trainers and teaching, with communication also a concern.

  • Salford College

    Visit provider website → (opens in a new tab)
    Campuses
    3 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Most students speak highly of the student support, and many rate the trainers and teaching well, while some found the organisation and admin frustrating and a few had issues with communication and value for money.

  • Halo Nation Training Pty Ltd

    Visit provider website → (opens in a new tab)
    Campuses
    Not yet checked
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

Last reviewed 21 September 2026.

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Is this course right for you?

Entry requirements

Entry to this qualification is open to individuals who: have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

  • Providers can set their own conditions, such as a minimum age or a current job in the industry, and practical training may need a workplace placement. Check each provider above.

Entry recommendations

To be prepared for this course, it helps to have:

  • an interest in leading and supporting a frontline team
  • a head for numbers and store financials
  • good communication skills for staff and customers
  • a practical approach to keeping a store safe and secure

What will you learn?

You learn to read a store's financials, lead a frontline team, build a customer service culture, handle staff relations, keep the store secure and safe, and lift sales results. Entry is open to anyone holding a Certificate III in Retail or with relevant industry experience, so most students arrive already knowing the basics of shop work. It suits team leaders and assistant managers, and leads to roles such as store manager or department manager in supermarkets, department stores, speciality retailers and quick service restaurants.

  • Leading a frontline team
  • Reading store financials
  • Building customer service culture
  • Staff relations and rostering
  • Store security procedures
  • Workplace safety

Units of competency (7 core, 4 elective)

The qualification is made up of 11 units. Everyone completes the 7 core units below, and the remaining 4 are electives chosen from the list on training.gov.au, so they vary by provider. Select a unit to see what it covers.

  • Loading the details for SIRRRTF002…

Career pathways

Roles this qualification is a recognised route into, and what else you need.

  • A recognised route into Store Manager

    Store Manager

    Store managers run the day-to-day of a retail store, from the people on the floor to the numbers head office sees at month end.

    Explore this career →
    Weekly pay
    $1,620
    Full-time share
    82%
    Employment size
    247,500 workers
    Average age
    42 years
    Average full-time hours
    45 hours
    Gender share
    48% female
    Future growth
    +6.8%
    Job market
    Not in shortage

    Entry requires Certificate III in Retail or relevant retail experience; the qualification is not a substitute for management experience. Entry requirements: Entry to this qualification is open to individuals who: have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Where this fits

Certificate IV in Retail Management in retail: the study that leads into it, the study that follows, and other routes at the same level.

Before

Certificate IIICertificate III in RetailIf you have not yet run a store, this builds your supervising skills, covering difficult customers, security and safety, while the Certificate IV moves on to financials and leading a frontline team.Certificate IICertificate II in Retail ServicesWith no retail experience, this starting point teaches face to face service, register work, product advice and shift organisation, giving you the basics before the Certificate IV.

You are looking at

Certificate IV

Certificate IV in Retail Management

After

No later step listed.

All retail courses →

Data from training.gov.au and the Australian Bureau of Statistics (CC BY 4.0).