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Retail & Sales careers
Roles in Retail & Sales: what they pay, where they're heading and how to get in.
Account Director
Account directors look after a company's largest client relationships and the revenue those accounts bring in.
Account Manager
Account managers look after a set of existing clients, keeping them satisfied and finding ways to grow the revenue each account brings in.
Antique Dealer
Antique dealers buy, date and sell old furniture, art and collectables, and much of the work comes down to judging what a piece is and what it is worth.
Appointment Setter
Appointment setters phone and email prospects and existing clients to book them into a salesperson's or clinician's calendar.
Auctioneer
Auctioneers run the live sale that sets the final price for a property, a pen of cattle or a room of goods, calling for bids until one buyer is left.
Business Development Representative
Business development representatives find and qualify new sales leads, turning cold contacts into meetings the rest of the sales team can close.
Buyer's Agent
A buyer's agent finds, assesses and negotiates property purchases for clients who want someone acting on the buyer's side of the deal.
Call Centre Manager
A call centre manager runs a contact centre's day-to-day operations, setting service targets and making sure customers get through to someone who can help them.
Call Centre Operator
Call centre operators answer calls from customers, working through enquiries, orders and complaints on behalf of a business and logging what happened.
Call Centre Team Leader
A call centre team leader keeps a customer service team meeting its targets, coaching representatives and stepping in on the calls that need a manager's judgement.
Car Salesperson
A car salesperson helps customers choose a vehicle, agree on a price and drive it home.
Category Manager
A category manager owns a product range for a retailer or wholesaler, deciding what to stock, what to charge and how to promote it.
Checkout Operator
Checkout operators scan and total a customer's purchases and take payment at the till, and they are often the last store employee a shopper deals with before leaving.
Customer Experience Manager
Customer experience managers find where a customer's dealings with a business break down or work well, then change the process, system or training behind those moments.
Customer Service Manager
Customer service managers lead the teams that answer customer enquiries and complaints, and they set the standards those teams work to.
Customer Service Officer
Customer service officers answer customer questions, sort out problems and process requests for a business, usually by phone, email or live chat.
Customer Success Manager
Customer success managers look after a client once the sale is done, helping them get real value from a product so they renew and stay.
Door-to-door Salesperson
Door-to-door salespersons call at homes across a set territory to sell products such as solar systems, internet plans and insurance, often on a base plus commission.
Equipment Hire Manager
Equipment hire managers run the day-to-day hiring of plant and equipment, keeping the fleet available, compliant and earning so construction, mining and farming customers can get on with their work.
Importer and Exporter
Importers and exporters buy goods from overseas suppliers or sell Australian products abroad, and carry the freight, customs paperwork and payment arrangements behind each shipment.
Inside Sales Representative
Inside sales representatives sell products and services over the phone, email and video call, closing deals from a desk rather than visiting customers in person.
Key Account Manager
Key account managers look after an organisation's largest customers, protecting the revenue they bring in and finding ways to grow it over time.
Loss Prevention Officer
Loss prevention officers work in retail and distribution settings to cut theft and stock loss, mixing floor patrols with CCTV monitoring and investigation.
Medical Device Sales Representative
Medical device sales representatives sell diagnostic, surgical and therapeutic equipment to hospitals, clinics and aged care providers, and support the clinicians who use it.
Merchandise Planner
Merchandise planners decide how much stock a retailer buys and when, balancing sales, cash flow and shelf space.
Merchandiser
Merchandisers build and reset product displays in retail stores, travelling between sites to set up promotions exactly as the brand's planogram specifies.
Optical Dispenser
Optical dispensers fit and sell prescription glasses and contact lenses, turning a prescription written by an optometrist into eyewear that suits the person wearing it.
Partnership Manager
Partnership managers build and manage the commercial relationships a business has with other organisations, and are judged on what those relationships deliver over time.
Personal Shopper
Personal shoppers choose clothes, gifts and other goods for clients who would rather pay for the time and judgement than spend a Saturday in fitting rooms.
Pharmaceutical Sales Representative
Pharmaceutical sales representatives visit doctors, pharmacists and hospitals to promote their employer's medicines and keep the people who prescribe them informed.
Pharmacy Assistant
Pharmacy assistants serve customers and prepare prescriptions in a pharmacy, working the counter, the dispensary and the stockroom while the pharmacist makes the clinical calls.
Product Demonstrator
Product demonstrators show shoppers how a product works and help them decide whether to buy it.
Property Developer
Property developers find sites, work out whether a project stacks up financially, and see it through planning, construction and sale.
Property Manager
Property managers run the day-to-day of a rental property for its owner, collecting the rent, arranging repairs and keeping the tenancy on the right side of the law.
Real Estate Agency Principal
Real estate agency principals hold the licence for a real estate business and answer for its sales, its property management and its trust accounts.
Real Estate Agent
Real estate agents help people buy, sell and lease property, guiding them through inspections, offers and contracts until a deal settles.
Rental Sales Agent
Rental sales agents rent out goods and equipment, matching what a customer needs to the stock available and managing the booking, payment and return.
Retail Assistant
Retail assistants serve customers on the shop floor, work the register and keep stock moving in stores from supermarkets to boutiques.
Retail Buyer
Retail buyers choose the products a store or chain will sell, weighing up what customers want against price, margin and supplier terms.
Retail Supervisor
Retail supervisors run the shop floor, organising staff, stock and service standards so a store trades smoothly through the day.
Sales Coordinator
A sales coordinator keeps orders, quotes and customer accounts moving between the sales team and the rest of the business.
Sales Engineer
Sales engineers explain how a technical product solves a customer's business problem, then help the sales team turn that understanding into a signed contract.
Sales Manager
Sales managers lead a team of salespeople, setting the targets and coaching the staff whose calls and deals bring in a business's revenue.
Sales Representative
Sales representatives find and win customers for a product or service, then look after those accounts so the business keeps the revenue.
Service Station Attendant
Service station attendants serve customers, sell fuel and shop items and keep the forecourt clean and safe.
Shelf Stacker
Shelf stackers keep the shelves full, unpacking deliveries and restocking products so customers can find what they came in for.
Store Manager
Store managers run the day-to-day of a retail store, from the people on the floor to the numbers head office sees at month end.
Strata Manager
Strata managers run the day to day affairs of strata and community schemes, keeping shared buildings maintained, compliant and financially sound for owners.
Street Vendor
Street vendors sell food or goods from a stall, cart or stand in a public place, usually at a market, festival or busy shopping strip.
Technology Sales Representative
Technology sales representatives sell software, hardware and cloud services to business clients, matching a product to a problem while carrying a revenue target.
Telemarketer
Telemarketers call people on behalf of a business to sell a product, promote a service or ask for a donation, working from a script and a list of numbers.
Territory Manager
A territory manager looks after sales and customer relationships across a defined patch, usually for a wholesaler, manufacturer or retail supplier.
Trolley Collector
Trolley collectors gather stray shopping trolleys from car parks and return them to the store, keeping bays, walkways and parking spaces clear for customers.
Van Salesperson
Van salespersons sell and deliver stock straight from a light commercial van, calling on the same retail, hospitality and foodservice customers each week.
Vending Machine Attendant
Vending machine attendants restock, clean and repair the machines that sell snacks and drinks, driving a route from site to site.
Visual Merchandiser
Visual merchandisers decide how a store looks, building the window displays and in-store sets that shape what shoppers notice first.
Wholesaler
Wholesalers buy stock in bulk from manufacturers, growers and importers and sell it on to retailers, trades and other businesses.