HomeCoursesTravel and tourismCertificate IV in Travel and Tourism
Certificate IV in Travel and Tourism
This qualification is for people who want to coordinate travel and tourism services rather than just deliver them, often with some responsibility for a small team.
- Duration: 18 months
- Study mode: Online
- Course code: SIT40125
Where you can study this course
- Campuses
- Online Campus
- Duration
- 18 months
- Study mode
- Online
- Full fee
- $10,010
- Eligible students: subsidised from $1,570, concession $240
What students say
Many students speak well of the facilities and campus, and some rate the trainers and teaching highly, though opinions are mixed on the trainers and teaching and student support, and some found the organisation and admin frustrating.
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Holmesglen Institute
- Campuses
- 14 campuses
- Duration
- Not stated by provider
- Study mode
- Online
- Full fee
- $13,056
- Eligible students: subsidised from $5,040, concession $1,008
What students say
Students have mixed views on the trainers and teaching, and many also mention problems with communication and with organisation and admin.
- Visit provider website → (opens in a new tab)
South Metropolitan TAFE
- Campuses
- 14 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Students often rate the trainers and teaching highly, though opinions are mixed on both teaching and campus facilities. Some also found student support frustrating to access.
- Visit provider website → (opens in a new tab)
National Skills Pty Ltd
- Campuses
- National Skills Pty Ltd
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Most students rate the student support highly, many praise the organisation and admin, and many value the communication.
- Visit provider website → (opens in a new tab)
Wodonga Institute of TAFE
- Campuses
- 4 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Students rate the trainers and teaching highly, and many value the student support. Some found communication and organisation frustrating, which matters if you want clear, smooth admin.
Last reviewed 20 September 2026.
Is this course right for you?
Entry requirements
Entry requirements are set by each provider, so check the ones you are considering.
- Providers can set their own conditions, such as a minimum age or a current job in the industry, and practical training may need a workplace placement. Check each provider above.
Entry recommendations
To be prepared for this course, it helps to have:
- an interest in travel and tourism destinations and products
- good communication skills for dealing with customers and team members
- a calm approach to solving customer service problems
- respect for people from different cultures and backgrounds
What will you learn?
You learn where to find reliable information on destinations, products and industry conditions, and how to use it when putting together itineraries, quotes or advice for customers. Alongside that sit the people-facing skills: handling customer service problems, working respectfully with travellers from different cultures, and managing conflict when it arises. The rest of the study covers the supervisory side of the job, including reading financial information, coaching newer staff and keeping work health and safety practices on track. It suits people already in the industry looking to step up, as well as career changers moving into travel agencies, tour operations, visitor information centres or resorts.
- Sourcing travel and tourism information
- Enhancing customer service
- Cultural sensitivity with travellers
- Managing conflict
- Reading financial information
- Coaching and workplace safety
Units of competency (7 core, 12 elective)
The qualification is made up of 19 units. Everyone completes the 7 core units below, and the remaining 12 are electives chosen from the list on training.gov.au, so they vary by provider. Select a unit to see what it covers.
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Where this fits
Certificate IV in Travel and Tourism in travel and tourism: the study that leads into it, the study that follows, and other routes at the same level.
Before
Certificate IIICertificate III in TourismIf you want to start on the front line looking after visitors rather than coordinating services, this lower level gets you there sooner. Both qualifications list travel-agent and visitor-information-officer roles.Certificate IIICertificate III in TravelThis one focuses on planning and booking travel, so it may suit you if you want practical reservations skills rather than coordinating services or supervising a small team. Both list travel-agent and visitor-information-officer roles.You are looking at
Certificate IV in Travel and Tourism
Data from training.gov.au and the Australian Bureau of Statistics (CC BY 4.0).