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IT Support Officer salary in Australia
The median full-time salary for an it support officer is $87,700 per annum, before tax, up $18,700 since 2018.
- Pay here moves with the level you work at more than with the job title, because a first-line service desk role sits well below second or third-line support with specialist or on-call duties.
- Government departments and large employers usually pay against a classification scale or enterprise agreement, while managed service providers vary more and often add shift or on-call allowances.
- Vendor certifications in Microsoft 365, networking or security are one of the more reliable ways to move up a band.
The median salary rose by $18,700 between 2018 and 2024; the dashed line shows a projection to 2028 based on the real ABS Wage Price Index growth rate, not a role-specific forecast.
Roles that pay more than it support officer
The largest typical pay rise is $44,200 a year, moving into DevOps Engineer.
- DevOps Engineer+$44,200/yr
- Systems Administrator+$40,300/yr
- Cyber Security Analyst+$40,300/yr
How to negotiate a higher it support officer salary
- Know the market rate before you ask. The median full-time it support officer salary is $87,700; use that, not a guess, as your anchor, and adjust for your experience and employer.
- Lead with what's scarce, not just tenure. Skills like Technical support and troubleshooting and Networks and systems administration tend to command a premium over general it support officer experience, name them specifically when you ask.
- Bring a real alternative to the table. DevOps Engineer pays a typical $44,200 a year more and draws on similar skills, even mentioning you're weighing it up is a legitimate data point in a pay conversation.
- Time it deliberately. Reviews, the end of a project you delivered, or taking on responsibility beyond your job description are stronger moments to ask than an arbitrary date on the calendar.
- Ask for a number, not a raise. "Based on the market rate and [specific contribution], I'd like to move to X" gets a clearer answer than "I think I deserve more."
IT Support Officer salary questions
How much do it support officers earn in Australia?
The median full-time salary for an it support officer is $87,700 a year before tax. Seniority, specialisation, sector and the award or agreement you're employed under all move it.
Is it support officer pay rising or falling?
The median it support officer salary is up $18,700 since 2018. Figures from 2025 onward on this page are a projection, not a measured result.
What pays more than it support officer?
DevOps Engineer pays a typical $44,200 a year more and draws on similar skills to it support officer.
Related salaries
- Systems Administrator salary
- Network Engineer salary
- Cyber Security Analyst salary
- Web Administrator salary
- DevOps Engineer salary
- Computer Hardware Technician salary
Pay advice
- How to ask for a pay rise, and back it up with real numbersWhat national wage growth looks like right now, how to work out a figure for your own role, wording you can adapt for the conversation, and what to do if the answer is no.
- The average salary in Australia (2026)Full-time adults in Australia averaged $2,083.70 a week in May 2026. Several measures get called the average salary, and this explains which one fits your situation.
- Overtime pay, time in lieu and what your award saysOvertime rates come from your award or agreement, not one national rule. How rates work, what happens on a salary, and how time off in lieu works.