Home Student Services Adviser Resume template
Student Services Adviser resume template
A clean starting structure with example content grounded in what student services advisers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most student services advisers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Compassionate Student Services Adviser with experience supporting students through enrolment, study pathways and personal challenges. Skilled in case management, referrals and maintaining accurate student records across systems like Callista and StudentOne. Committed to helping students stay engaged and complete their studies.
Key skills
- Casework and client support
- Counselling and support work
- Community engagement
- Student management systems (Callista, StudentOne)
- CRM and learning platforms (Salesforce, Canvas)
- Microsoft 365
- Written communication
- Empathy and interpersonal care
- Stakeholder management
- Attention to detail
- Customer service
- Student progress monitoring
- Orientation and transition program coordination
- Referral to support services
Experience: example bullet points
- Advised students on course selection and study pathways, helping them align their studies with career goals.
- Referred students to counselling, health and financial support services, following up to ensure they received timely assistance.
- Maintained detailed case notes and student records in Callista and StudentOne, ensuring accuracy for reporting and compliance.
- Coordinated orientation and transition programs, increasing attendance by partnering with student clubs and running targeted outreach.
- Monitored student progress and followed up with those at risk, helping re-engage students who had stopped attending.
Education
Bachelor degree in education, social work, psychology, counselling or a related field. Some roles may require a postgraduate qualification in student services or counselling.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- Working with Children Check
- National Police Check
- Student management systems
- Callista
- StudentOne
- Canvas
- Salesforce
- TAFE
- University
- Student equity
- Orientation
- Transition programs
- At-risk students
- Referral pathways
- Case notes
- Australian tertiary education
- Vocational education and training (VET)
- Student support services
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.