HomeCoursesHospitalityCertificate II in Hospitality
Certificate II in Hospitality
This qualification suits people starting out in hospitality who want a first job or a foot in the door, in places like cafes, pubs, hotels, restaurants or catering operations.
- Duration: 2 months to 6 months
- Study mode: Online, on campus and workplace based
- Course code: SIT20322
Where you can study this course
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Melbourne Polytechnic
- Campuses
- 13 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
A number of students find the organisation and admin frustrating, and opinions are mixed on the trainers and teaching, while some rate the facilities and campus highly.
- Campuses
- 9 campuses
- Duration
- 2 to 6 months
- Study mode
- Varies by campus
- Full fee
- $3,560
- Eligible students: subsidised from $880, concession $160
What students say
Many students speak well of the facilities and campus, and some rate the trainers and teaching highly, though opinions are mixed on the trainers and teaching and student support, and some found the organisation and admin frustrating.
- Visit provider website → (opens in a new tab)
Victoria University
- Campuses
- 11 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Most students praise the student support, while others find it frustrating. Many rate the facilities and campus well, and some criticise the organisation and admin.
- Visit provider website → (opens in a new tab)
Charles Darwin University
- Campuses
- 12 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Students often praise the facilities and campus, while some value student support and course content. Some found organisation and admin frustrating, and opinions are mixed on trainers and teaching, with communication also a concern.
- Visit provider website → (opens in a new tab)
TAFE Gippsland
- Campuses
- 11 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
- Visit course page → (opens in a new tab)
TAFE Queensland
- Campuses
- 9 campuses
- Duration
- Not stated by provider
- Study mode
- Varies by campus
- Full fee
- $3,950
- Eligible students: subsidised from $1,720, concession $1,155
What students say
Many students rate the facilities and campus highly. Some found course content and organisation and admin frustrating, while opinions are mixed on the trainers and teaching.
- Campuses
- 26 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Students rate the trainers, teaching, facilities and campus highly, though some found the organisation, admin and communication frustrating; opinions are mixed on facilities and campus.
- Visit provider website → (opens in a new tab)
Box Hill Institute
- Campuses
- 4 campuses
- Duration
- Not yet checked
- Study mode
- Not yet checked
- Full fee
- Not yet checked
What students say
Students speak highly of the trainers and teaching, with the campus and facilities also well regarded. Many found student support frustrating, along with organisation and communication.
Last reviewed 20 September 2026.
Is this course right for you?
Entry requirements
There are no entry requirements for this qualification.
- Providers can set their own conditions, such as a minimum age or a current job in the industry, and practical training may need a workplace placement. Check each provider above.
- A licensing note is provided. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry recommendations
To be prepared for this course, it helps to have:
- an interest in looking after customers
- a willingness to work as part of a team
- good communication skills
- an interest in the hospitality industry
What will you learn?
You learn the everyday basics: how to deal with customers, work alongside a team, follow safety and hygiene routines, and understand how the industry fits together. The work is largely routine and supervised, so it is a starting point rather than a step into management. No entry requirements apply, which makes it open to school leavers and career changers with no prior experience.
- Customer service basics
- Working in a team
- Hospitality industry knowledge
- Workplace safety practices
- Social and cultural awareness
- Everyday hospitality skills
Units of competency (6 core, 6 elective)
The qualification is made up of 12 units. Everyone completes the 6 core units below, and the remaining 6 are electives chosen from the list on training.gov.au, so they vary by provider. Select a unit to see what it covers.
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Where this fits
Certificate II in Hospitality in hospitality: the study that leads into it, the study that follows, and other routes at the same level.
Before
No earlier step listed.
You are looking at
Certificate II in Hospitality
After
Certificate IIICertificate III in HospitalityStep up to floor work with the judgement to sort out most problems yourself, and roles like bartender, cafe manager or hotel receptionist.Certificate IVCertificate IV in HospitalityMove into a supervisory role leading a team through a busy service and building rosters, if you have some industry experience and want more responsibility.Data from training.gov.au and the Australian Bureau of Statistics (CC BY 4.0).