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Certificate IV · national qualification

Certificate IV in Personal Injury Management

This qualification is for people who handle personal injury claims and support injured people through the process.

How long it takes
6 to 24 months
typical for this level
Taught by
1 provider
NSW, VIC

Is this course right for you?

What the Certificate IV in Personal Injury Management asks of you, and what you might want to check first.

It helps to have

  • an interest in supporting people through injury and recovery
  • the ability to make decisions on your own
  • good communication skills for difficult conversations
  • care and accuracy in keeping client records

Before you start

The qualification has no set entry requirements, but each provider can add its own.

Where this course can take you

No job needs this course on its own, but it can help with the work below.

Jobs this course can help with

None of these jobs needs a set qualification.

  • Claims Assessor

    Claims assessors decide whether an insurance claim gets paid, checking the policy, the evidence and the circumstances behind it.

    Median pay$59,800 (estimate)

  • Injury Management Coordinator

    Injury management coordinators run workers' compensation claims and keep an injured worker's recovery moving, working between the employer, the insurer and the treating doctors.

    Median pay$59,800 (estimate)

If you study further

Pay is the median for everyone in the job, and “In demand” means the job is on the national shortage list. Pay marked as an estimate is our own analysis, not a published figure.

Where you can study this course

There's one place you can study this course. No provider pays to be listed here.

What you’ll learn

12 units: 2 that everyone takes and 10 you choose.

  • Personal injury sector basics
  • Claims management
  • Return to work support
  • Underwriting fundamentals
  • Building client relationships
See all 2 core units

Core units

Everyone completes these. Select a unit to see what it covers.

  • Loading the details for FNSPIM313…

Questions to ask before you enrol

Providers run this course differently, so the answers change from one to the next.

  1. When is the next intake, and how many are there each year?
  2. What is the total cost, including materials, checks and any placement costs?
  3. Can I study part time or online, and how does that change the length?
  4. Do the units count towards a higher qualification if I go on to study further?

Questions people ask

Who is this qualification for?

It is for people who handle personal injury claims and support injured people. The work involves making decisions on your own, keeping good records and dealing with people in difficult circumstances, and can lead towards supervising or guiding others.

Do I need experience or other qualifications first?

The qualification itself has no entry requirements. Individual providers can set their own conditions, so check with the provider you choose.

The national training register, training.gov.au. Google reviews. Pay and shortage status from Jobs and Skills Australia.