Home Case Manager Resume template
Case Manager resume template
A clean starting structure with example content grounded in what case managers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most case managers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Case manager experienced in assessing client needs, developing individualised care plans and coordinating access to services across health, disability and community sectors. Comfortable working with people facing complex or vulnerable circumstances, balancing client advocacy with agency and funding compliance requirements. Known for clear documentation and steady follow-through on referrals and monitoring.
Key skills
- Casework and client support
- Care planning and coordination
- Community engagement
- Risk assessment
- Stakeholder management
- Case management software (e.g. Salesforce, Humm, CADS)
- Electronic health records
- Microsoft Office
Experience: example bullet points
- Assessed client circumstances, risks and support needs through structured interviews and home visits, prioritising cases requiring urgent intervention
- Developed individualised care and service plans in consultation with clients and families, aligning goals with available funding and service options
- Coordinated referrals across housing, health, disability and community providers, keeping clients moving through the service system rather than stalled on waitlists
- Monitored client wellbeing and progress against care plans on an ongoing basis, adjusting interventions as circumstances changed
- Maintained case notes and outcome records in line with agency and funding body requirements, supporting internal audits and reporting
Education
Most case managers hold a bachelor degree in social work, human services, psychology or community services (around half of the workforce), with a substantial share entering via postgraduate study or a diploma in community services combined with relevant experience.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- NDIS
- My Aged Care
- Working with Children Check
- case management software
- CADS
- Humm
- risk assessment
- care plan
- service coordination
- client advocacy
- mandatory reporting
- child protection
- vulnerable clients
- referral pathways
- funding compliance
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.