Home Community Services Manager Resume template
Community Services Manager resume template
A clean starting structure with example content grounded in what community services managers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most community services managers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Community services manager with experience leading funded programs across disability, aged care and family support. Combines operational oversight of frontline teams with budget, compliance and partnership responsibilities. Known for keeping services accountable to funders while staying grounded in community needs.
Key skills
- Budgeting and forecasting
- Regulatory compliance
- Risk and internal controls
- Operations management
- People leadership
- Stakeholder management
- Written communication
- AlayaCare
- Salesforce
- Microsoft Excel
- CareMaster
- Power BI
Experience: example bullet points
- Led a team of 25 support workers and coordinators across three community programs, maintaining service continuity through a period of funding transition.
- Managed program budgets with multiple funding streams, improving forecasting accuracy and ensuring all acquittals were submitted on time.
- Introduced a new client record system that reduced administrative duplication and freed up frontline staff for direct support.
- Built partnerships with local health services and council teams to streamline referrals and reduce wait times for new clients.
- Ensured services met quality standards and funding conditions, leading preparation for external audits with no major findings.
Education
Bachelor of Social Work or Bachelor of Human Services, with many managers also holding a Diploma of Community Services or a postgraduate qualification in management or social work.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- NDIS
- ACNC
- Child Safe Standards
- Aged Care Quality Standards
- WHS legislation
- cultural safety
- trauma-informed practice
- case management
- service agreements
- funding acquittal
- client record management
- stakeholder engagement
- risk register
- continuous improvement
- Working with Children Check
- Police Check
- First Aid Certificate
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.