Home Hotel Receptionist Resume template
Hotel Receptionist resume template
A clean starting structure with example content grounded in what hotel receptionists actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most hotel receptionists should default to, since most Australian recruiters and ATS software expect it.
Professional summary
I am a hotel receptionist with a strong focus on front-of-house service and efficient front desk operations. I handle check-ins and check-outs, manage reservations, and resolve guest requests with attention to detail. I am comfortable using property management systems such as Opera Cloud and Protel AIR to keep bookings and payments accurate.
Key skills
- Front-of-house service
- Operations management
- Opera Cloud PMS
- Protel AIR
- Booking.com extranet
- Microsoft Office (Word, Outlook)
- Microsoft Excel
- Customer service
- Written communication
- Attention to detail
- Problem solving
- Digital literacy
Experience: example bullet points
- Processed up to 60 guest check-ins per shift while maintaining a balanced front desk float and accurate payment records.
- Managed room reservations and updated the property management system, reducing double bookings by checking arrivals against departures each morning.
- Resolved guest complaints on the spot, such as room temperature issues, by coordinating with maintenance and following up within 15 minutes.
- Coordinated with housekeeping to prioritise early check-ins for guests with urgent needs, turning rooms around in 30 minutes instead of the usual hour.
- Issued invoices and reconciled daily transactions for a 120-room hotel, ensuring errors were caught before end of shift.
Education
Certificate III or IV in Hospitality is a common entry point, while a Diploma of Hospitality Management or a bachelor degree in tourism or business can support progression. Some receptionists enter with Year 12 and learn on the job.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- Hotel receptionist
- Front desk operations
- Guest check-in
- Guest check-out
- Reservations management
- Opera Cloud PMS
- Protel AIR
- Booking.com extranet
- Microsoft Office
- Microsoft Excel
- Property management system
- Guest relations
- Australian hospitality industry
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.