Home Housing Officer Resume template
Housing Officer resume template
A clean starting structure with example content grounded in what housing officers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most housing officers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Housing Officer with a background in social housing tenancy management and client-centred casework. Skilled at assessing applications against allocation policy, managing rent accounts and coordinating maintenance in partnership with tenants and support services. Committed to helping people secure and sustain stable housing within a regulated framework.
Key skills
- Casework and client support
- Community engagement
- Regulatory compliance
- Tenancy management
- Housing allocation
- Rent arrears management
- Property inspections
- Referral coordination
- Housing Integrated Management System (HIMS)
- Salesforce
- Microsoft Excel
- Microsoft Teams
- Written communication
- Stakeholder management
- Problem solving
- Attention to detail
Experience: example bullet points
- Assessed housing applications and confirmed eligibility against allocation policy, processing a caseload of more than 80 active files while maintaining consistent decision records.
- Allocated properties and prepared tenancy agreements, coordinating sign-ups with tenants and support agencies to achieve occupancy targets.
- Managed rent accounts and arrears, negotiating repayment plans with tenants and reducing outstanding balances across a portfolio of around 120 tenancies.
- Conducted routine property inspections and coordinated maintenance repairs with contractors, following up to confirm work was completed to standard.
- Referred tenants to external support services and responded to complaints or disputes, de-escalating issues and documenting outcomes in line with policy.
- Liaised with state housing authority systems including HIMS and Salesforce to keep tenancy records accurate and up to date.
Education
A Bachelor degree in social work, community services, housing or a related field is common, though a Diploma of Community Services or Certificate IV in Social Housing provides a recognised pathway into many housing officer roles.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- social housing
- public housing
- tenancy management
- housing allocation
- rent arrears
- Residential Tenancies Act
- community housing
- homelessness services
- client referrals
- maintenance coordination
- HIMS
- Salesforce
- Department of Housing
- state housing authority
- Working with Children Check
- National Police Check
- case management
- client support
- regulatory compliance
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.