Home Inside Sales Representative Resume template
Inside Sales Representative resume template
A clean starting structure with example content grounded in what inside sales representatives actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most inside sales representatives should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Inside sales representative with a desk-based approach to B2B selling, managing the full cycle from lead qualification through to close by phone, email and video. Comfortable working to a call and email cadence, keeping CRM records accurate and negotiating terms that suit both the customer and the business. Known for turning enquiries into long-term accounts without needing face-to-face visits.
Key skills
- Selling and negotiation
- Account and relationship management
- Salesforce
- HubSpot
- Microsoft Teams
- Zoom
- LinkedIn Sales Navigator
- Written communication
- Customer service
- Problem solving
- Attention to detail
- Time and deadline management
- Pipeline management
- Lead qualification
- B2B sales
- Quota attainment
- CRM data accuracy
- Australian Consumer Law
- Do Not Call Register compliance
- Outbound call cadence
Experience: example bullet points
- Managed a portfolio of around 70 small to medium business accounts, handling inbound enquiries and outbound follow-up calls to keep the pipeline moving.
- Qualified leads by phone and email against agreed criteria, passing only sales-ready opportunities to the field team and reducing wasted call time.
- Negotiated pricing and contract terms within set approval limits, closing deals that met both customer budget and margin requirements.
- Maintained accurate CRM records in Salesforce, logging every call, email and contract detail so that pipeline reports reflected real activity.
- Ran a weekly call and email cadence across a defined territory, tracking progress against monthly targets and adjusting outreach when response rates dropped.
- Responded to customer enquiries by chat and phone, resolving product questions on the spot and escalating technical issues to the right internal team.
Education
A bachelor degree in business, commerce or a related field is a common pathway, though a diploma or Certificate IV in business or sales is also well regarded by employers.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- Inside sales
- B2B sales
- Lead qualification
- Pipeline management
- Quota attainment
- CRM
- Salesforce CRM
- HubSpot CRM
- LinkedIn Sales Navigator
- Outbound calls
- Account management
- Negotiation
- Contract terms
- Australian Consumer Law
- Do Not Call Register
- ACMA
- Telemarketing compliance
- Microsoft Teams
- Zoom
- Written communication
- Customer relationship management
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.