Home IT Operations Manager Resume template
IT Operations Manager resume template
A clean starting structure with example content grounded in what it operations managers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most it operations managers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
IT operations leader with a background in infrastructure, cloud services and service management across professional services, finance and government environments. I keep systems available and secure by combining clear incident and change discipline with practical vendor and budget management. I lead technical teams and translate operational risk into language senior stakeholders can act on.
Key skills
- Operations management
- Cloud infrastructure
- Cyber security
- Risk and internal controls
- Process improvement
- Incident and problem management
- Change management
- Service continuity planning
- Vendor management
- IT budgeting
- ServiceNow
- Jira Service Management
- Splunk
- Microsoft Intune
- AWS Management Console
- People leadership
- Stakeholder management
- Problem solving
Experience: example bullet points
- Led a 20-person operations and service desk team across a hybrid cloud environment, improving first-response times through clearer rosters, triage rules and escalation paths.
- Introduced ITIL-based incident and problem management, reducing repeat incidents from twelve a quarter to three and cutting major outage recovery from six hours to under two.
- Migrated end-of-life on-premises workloads to AWS, simplifying backup and disaster recovery testing and retiring three ageing server clusters.
- Managed vendor contracts and licensing reviews, removing duplicated tools and keeping operational spend within budget while maintaining support coverage.
- Delivered an Essential Eight uplift program covering multi-factor authentication, application control and patching discipline across endpoints managed in Microsoft Intune.
- Built Splunk dashboards to monitor service health and capacity, giving management earlier warning of availability issues and reducing unplanned after-hours callouts.
Education
A bachelor degree in information technology, computer science or a related discipline is common, and a diploma or advanced diploma with strong vendor certifications and operations experience is also well regarded.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- ITIL 4
- ITSM
- ServiceNow
- Jira Service Management
- Splunk
- Microsoft Intune
- AWS Management Console
- Essential Eight
- ACSC
- ISO/IEC 27001
- Australian Privacy Principles
- Notifiable Data Breaches scheme
- SOCI Act 2018
- change management
- incident management
- problem management
- service continuity
- vendor management
- cyber security
- cloud infrastructure
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.