Mediator resume template
A clean starting structure with example content grounded in what mediators actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most mediators should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Accredited mediator working across family, workplace and commercial disputes, with a calm, structured approach to negotiation between parties who are often upset and positional. I keep the process fair and confidential, help people separate positions from interests, and document outcomes in plain English. Comfortable running sessions in person or by video, and equally comfortable in a two-party matter and a multi-party room.
Key skills
- National Mediator Accreditation System (NMAS) accreditation
- Facilitative and interest-based negotiation
- Intake, screening and conflict of interest checks
- High-conflict and emotionally charged session management
- Settlement agreement and terms of resolution drafting
- Neutrality, impartiality and confidentiality practices
- Regulatory compliance with mediation standards and privacy obligations
- Stakeholder management across legal, HR and support services
- Written communication
- Problem solving
- Client relationships and advisory
- Attention to detail
- Empathy and interpersonal care
- Zoom
- Microsoft Teams
- DocuSign
- Clio
Experience: example bullet points
- Facilitated structured negotiation sessions across a mixed caseload of family, workplace and commercial matters, guiding parties to written terms of settlement in most files without the matter proceeding further.
- Reduced average time from intake to signed agreement from eight weeks to four by tightening pre-mediation preparation and holding separate preliminary sessions with each party.
- Managed high-conflict sessions involving multiple parties and support persons, using ground rules and private sessions to keep discussion productive when voices were raised.
- Drafted settlement agreements and terms of resolution in plain English, checking each draft against the interests the parties had actually raised before circulating for signature through DocuSign.
- Maintained neutrality and confidentiality across concurrent files, recording case notes and holding file information in line with accreditation standards and privacy obligations.
Education
Bachelor degree in law, psychology, social work, human services or a related discipline, usually with postgraduate study in dispute resolution or mediation; accreditation through a recognised provider under the National Mediator Accreditation System, plus separate accreditation for family dispute resolution practice where relevant.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- NMAS accreditation
- National Mediator Accreditation System
- Mediator Standards Board
- AMDRAS
- Resolution Institute
- Family Dispute Resolution Practitioner
- Attorney-General's Department accreditation
- Family Law Act 1975
- Fair Work Act 2009
- Fair Work Commission
- conciliation
- caucus
- shuttle mediation
- intake and screening
- terms of settlement
- deed of settlement
- without prejudice
- confidentiality agreement
- conflict of interest
- case notes
- VCAT
- NCAT
- Privacy Act 1988
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.