Home Visitor Information Officer Resume template
Visitor Information Officer resume template
A clean starting structure with example content grounded in what visitor information officers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most visitor information officers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Visitor Information Officer with a strong grounding in local tourism, front counter service and booking systems. I help travellers plan their time, take bookings across tours and accommodation, and keep promotional material and records accurate. I am comfortable with weekend and public holiday shifts and work well with local operators and council teams.
Key skills
- Local and regional tourism knowledge
- Itinerary planning and visitor advice
- Event coordination
- Operations management
- Booking systems (Rezdy, FareHarbor)
- Point of sale and cash handling
- Customer service
- Written communication
- Digital literacy
- Stakeholder management
- Microsoft Office
- Salesforce
- Google Analytics
- Brochure and display management
- Telephone and counter enquiries
Experience: example bullet points
- Provided information on local attractions, transport and events to visitors at the front counter and over the phone, resolving most questions on the spot and referring complex enquiries to the right operator or council service.
- Made bookings for tours, accommodation and activities using Rezdy and FareHarbor, confirming details with visitors and sending accurate passenger lists to operators.
- Distributed brochures, maps and promotional material across the centre, keeping displays tidy and removing out of date stock so seasonal events stayed visible.
- Recorded visitor enquiries and sales in the booking system, which gave the tourism team a clearer picture of which attractions and services visitors asked about most.
- Sold tickets, souvenirs and gift vouchers, balanced the till at the end of each shift and followed council cash handling procedures.
- Supported event coordination for a regional open day, rostering 8 volunteers across two days and liaising with operators so the information stall stayed staffed.
Education
Certificate III in Tourism or Certificate IV in Travel and Tourism is common, and many officers enter with Year 12 and learn booking systems on the job; a diploma in tourism or event management helps with progression to coordinator roles.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- visitor information officer
- visitor centre
- tourism information
- itinerary planning
- booking system
- Rezdy
- FareHarbor
- Salesforce
- Microsoft Office
- Google Analytics
- point of sale
- cash handling
- event coordination
- local council
- Australian Tourism Data Warehouse
- ATDW
- customer service
- stakeholder management
- weekend and public holiday availability
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.